Some users report being unable to use the "Car Wireless Charging Phone Holder" for wireless charging normally. What is the reason?
Thank you for purchasing the "Car Wireless Charging Phone Holder." It can be securely installed on the left side of the center console screen to hold your phone and also supports wireless charging and phone-forgetting reminders, making it very convenient.
To ensure a better user experience, please note the following tips regarding mobile phone wireless charging:
To use the wireless charging function of the phone holder, first ensure that your phone supports wireless charging. Second, go to "Smart Devices" - "In-Car Devices" on the center console screen, enter the settings page for the "Car Wireless Charging Phone Holder," and turn on the mobile phone wireless charging switch;
The wireless charging function of this holder has been validated through extensive testing and is compatible with over 99% of mainstream phones on the market. Furthermore, to account for differences in wireless charging coil positions across different phones, we have carefully designed two positions for the holder's bottom claw, which you can easily adjust by pressing the button on the back of the holder;
When the bottom claw is in the lower position, it is compatible with Xiaomi phones (some models), Apple phones (some models), and other phones that support wireless charging;
When the bottom claw is in the upper position, it is compatible with Xiaomi 14 Ultra, Xiaomi 13 Ultra, Xiaomi 12S Ultra, Xiaomi 10 Ultimate Edition, Apple mini series, etc.;
If you find that your phone cannot charge wirelessly normally, after ensuring that your phone supports wireless charging and that the holder's wireless charging function is enabled, you can also adjust the bottom claw position to ensure alignment with the wireless charging coil.
