This OTA recall can be completed solely by performing a free remote upgrade (OTA) on the vehicle; no vehicle inspection or handling at the store is required. We will notify relevant owners via SMS, mobile APP, etc. Users can also call the Xiaomi Auto Technology Co., Ltd. customer service hotline: 400-182-6888 to learn more detailed information about this OTA recall.
We will use Over-The-Air (OTA) technology to provide free software upgrades for Xiaomi SU7 Standard Edition vehicles within the scope of this recall.
The purpose of this OTA software upgrade recall is to further enhance the reliability of the intelligent parking assistance function. Xiaomi Auto always prioritizes user safety. Although this upgrade does not require physical replacement of any parts, we still manage and file it according to recall procedures. The relevant details have been publish…
This OTA software upgrade recall only applies to certain Xiaomi SU7 Standard Edition models produced before November 26, 2024, and does not involve other versions of the Xiaomi SU7. We have notified the owners of the primary accounts for vehicles involved in the OTA recall via the APP and SMS, and will strengthen their intelligent parking functions through OTA updates.
Before the official launch of the Xiaomi SU7, we produced a large number of engineering vehicles used solely for internal testing to subject the car to more detailed, comprehensive, and long-term road tests. Some of these test vehicles are also within the scope of this OTA software upgrade recall.
After the incident on November 14, we immediately identified the cause as an abnormal software time synchronization due to an occasional cloud service failure. We implemented effective preventive measures through cloud services first, and then added more redundant protection strategies to the intelligent parking assistance, confirming that the risk had been eliminated. Subsequently, after two months of repeated version testing and verification, safety was confirmed. After communication and consu…
