Xiaomi EV Q&A
Back
Long-term Episode 138 · Question 3

My Xiaomi SU7 was damaged by hail, with some exterior damage. Can I file a claim for compensation?

Official answer

Of course you can. You can enter the Xiaomi Auto APP - My - Service Entrance, click on [Accident Report], fill in the accident scene information according to the page instructions, and submit the report; after the information is successfully submitted, the insurance company's claims personnel will contact you by phone within an estimated 5-10 minutes, please wait patiently.

The official cooperative insurance companies that have opened the Xiaomi Auto APP accident reporting service include: Ping An, CPIC, PICC, Sunshine; you can also call the insurance company to report the accident, the specific contact methods are as follows:

PICC (95518)

Ping An (95511)

CPIC (95500)

Sunshine (95510)

China Life (95519)

Warm reminder: Xiaomi Auto provides official road rescue services (within mainland China, temporarily excluding the Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan Region of China). If you encounter an emergency during use and need road rescue services, you can call the Xiaomi Auto 7*24-hour customer service hotline: 400-182-6888, and we will provide you with timely road rescue services.

Expanded image