The Xiaomi EV App shows that my new SU7 has arrived at the store. What should I prepare in advance?
Your vehicle pickup will be divided into 3 steps: ① Advance procedure preparation → ② Appointment to visit the store for pickup → ③ On-site pickup processing;
1. Advance procedure preparation
During the waiting period, your delivery specialist will confirm the pickup information with you in advance and assist with the processing, including but not limited to: order and configuration, payment method (installment/full payment), insurance services, vehicle affairs processing, charging pile and trade-in needs, pickup city, etc.
2. Appointment to visit the store for pickup
After your vehicle preparation is completed, we will help you make an appointment for the store visit time and register accompanying personnel; after the vehicle completes the arrival inspection at the store, we will confirm the store visit time with you again and complete the pre-trip reminder;
On the day of pickup, please be sure to bring the following documents:
① Individual users: Original latest ID card / Power of attorney (if not picking up the car in person);
② Enterprise users: Original copy of business license / Official seal / Original ID card of the person picking up the car / Power of attorney.
3. On-site pickup processing
On the day of pickup, please arrive at the delivery center on time, and we will assist you in completing all steps of vehicle delivery:
① Vehicle inspection → ② Function explanation → ③ Temporary license plate processing → ④ Document handover → ⑤ Pickup and return trip;
Waiting time at the store for reference: ① 20-30 minutes if procedures have been completed in advance; ② 45-90 minutes if not processed in advance. We recommend that you complete the procedure processing in advance, which can greatly improve the efficiency on the day of pickup, making the pickup experience more relaxed and pleasant.
Warm reminder:
Currently, the factory production line capacity and the national sales, delivery, and service system capacity are both ramping up. There is no need to rush; we will regularly update you on the delivery progress of your order. Please wait patiently. Also, please note that pickup notifications are subject only to official channel notifications. Do not trust unofficial information;
If you have any questions/suggestions about the delivery process, please fill out the new car escort questionnaire on the car purchase interface of the Xiaomi EV App. We will have dedicated personnel to centrally promote and provide feedback on the issues registered in the questionnaire, and answer your questions.