Xiaomi EV Q&A
← All episodes

Episode 10

2024-04-07

11 Q&As in their original order.

#01 ! Time-sensitive

How can I quickly understand the differences between the three versions of the Xiaomi SU7 and choose the right one?

The Xiaomi SU7 Standard Edition is the "Rear-Wheel Drive Long Range Smart Driving Version," with a CLTC range of 700km and 0-100km/h acceleration in 5.28s, supporting Highway Navigation Assist; The Xiaomi SU7 Pro is the "Rear-Wheel Drive Ultra-Long Range Advanced Smart Driving Version," with a CLTC range of 830km and 0-100km/h acceleration in 5.7s, equipped with a LiDAR, supporting City Navigation Assist; The Xiaomi SU7 Max is the "High-Performance Four-Wheel Drive Ultra-Long Range Advanced Smar…
Read full answer →
#02 Long-term

Is it recommended to fully charge the NMC battery in the Max version every time? Will it affect its lifespan?

The warranty and designed lifespan of the Xiaomi SU7 Max's NMC battery are both designed based on the condition of full charging each time. Even if you fully charge it every time, there is no need to worry about the battery's service life. From a material perspective, the optimal state of charge (SOC) range for NMC batteries is 20%-80%. If you have concerns, we recommend fully charging for long-distance trips and charging to 90% or below for daily travel. You can conveniently adjust the battery …
Read full answer →
#05 ! Time-sensitive

Some users reported being unable to unplug the charging gun at Tesla charging stations. What is the reason?

Recently, some users encountered situations where they could not normally unplug the charging gun after charging their Xiaomi SU7 using a Tesla AC home charging pile. We contacted the users through customer service and have clarified the issue as follows: Upon analysis, we found that after the vehicle started charging, due to severe three-phase voltage imbalance in the user's community power grid, the vehicle's On-Board Charger (OBC) system continuously reported errors 3 times and entered chargi…
Read full answer →
#06 Long-term

How many audio and video apps does the Xiaomi SU7 infotainment system support?

Currently, the mainstream audio applications pre-installed on the infotainment system include NetEase Cloud Music, QQ Music, and Kugou Music; video applications include Youku Video, iQiyi, Tencent Video, Bilibili, Mango TV, and Migu Video. We will also continue to share the powerful "App Library" from Xiaomi tablets to further supplement audio and video software. Furthermore, thanks to the strong phone-car interconnectivity capabilities of the Xiaomi SU7, you can use the "One-Click Pin App" feat…
Read full answer →
#07 ! Time-sensitive

How many voice zones can Xiao Ai recognize in the vehicle infotainment system, and does it support wake-word-free interaction?

The Xiaomi HyperOS Smart Cockpit adopts industry-leading five-zone voice interaction. Even if passengers in the middle rear seat call out "Xiao Ai Tongxue," Xiao Ai Tongxue can respond accurately without interference from passengers on the left or right rear seats. It also supports enabling/disabling wake-up for each zone and managing partition permissions. For voice commands that affect driving safety, only the driver's input takes effect. The current system version does not yet support wake-wo…
Read full answer →
#09 ! Time-sensitive

Are there any accessories given away when picking up the vehicle?

Users who successfully paid the deposit to purchase the Xiaomi SU7 before 24:00 on April 30 will, in addition to the limited-time purchase benefits worth up to 22,000 RMB promoted at the launch event and the Xiaomi Intelligent Driving Enhanced features worth up to 26,000 RMB, also receive a floor mat set and a delivery gift box for free upon vehicle delivery. The gift box includes an NFC car key card holder, a car USB drive, and a Xiaomi Life baseball cap. Founders Edition users will additionall…
Read full answer →
#10 ! Time-sensitive

What should be done if the vehicle suffers scratches or paint damage during transportation?

After the store receives the vehicle, we conduct a comprehensive inspection of the entire exterior. If issues such as scratches or paint damage caused by bumps during transportation are found, Xiaomi staff will definitely inform the user in advance before delivery. We will actively communicate to seek a handling solution and will only initiate the vehicle handover process after reaching an agreement with the user.
Read full answer →
#11 Long-term

Besides Xiaomi Auto, does the Xiaomi Group have other automotive businesses? There were rumors that Xiaomi collaborated with Chery through ecosystem enterprises to build cars. Is this true?

Xiaomi Auto is the only automotive business within the Xiaomi Group. Regarding car manufacturing, we maintain deep reverence and extreme focus. Xiaomi has never had arrangements to build cars through ecosystem enterprises. The previously circulated industry rumors regarding "Zhimi Technology collaborating with Chery to build cars" are untrue. In fact, the collaboration related to automotive business was between Su Jun, the founder of Zhimi Technology, personally and Chery, which is completely un…
Read full answer →