Xiaomi EV Q&A
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Episode 11

2024-04-08

12 Q&As in their original order.

#01 Long-term

Can the Sentry Mode be used to remotely view video or the real-time status around the vehicle via the APP?

Of course. Xiaomi SU7's Sentry Mode can access six high-definition cameras to record simultaneously, offering a wide field of view, small blind spots, and low distortion. When Sentry Mode triggers an alarm, you can remotely view the real-time situation around the vehicle via the Xiaomi Auto APP, and flash the lights, honk the horn, or even issue a remote voice warning (the sound is desensitized). For public information security reasons, license plates, faces, and other information viewed on the …
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#02 Long-term

If Sentry Mode is enabled, how much electricity does it consume in one night?

According to comprehensive tests by engineers, in an outdoor environment of about 10°C, enabling Sentry Mode for one night (10 hours) consumes approximately 1.2-2.5 kWh of power. Xiaomi SU7's Sentry Mode accesses six cameras to record in real-time, so its energy consumption is slightly higher than that of vehicles using a four-camera recording solution. The actual power consumption of Sentry Mode is also closely related to ambient temperature and the number of triggered alarms. That is, the lowe…
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#03 Long-term

Can Xiaomi SU7 wade through water on rainy days, and what is the depth?

In a semi-loaded state (passengers 150kg + luggage 30kg), Xiaomi SU7's maximum wading depth is 350mm. If it accidentally exceeds this water depth, it is recommended to contact after-sales service immediately for a vehicle condition check. 350mm is equivalent to the height of the wheel center. When the vehicle passes through still water, it is recommended to control the speed at 5-7km/h, and extra caution is needed when passing through flowing water. Special reminder: Vehicle wading is only for a…
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#04 Long-term

Frameless side mirrors affect visibility on rainy days. How should this be handled?

Xiaomi SU7 underwent extensive water management simulation analysis and real-vehicle testing during the R&D process. During driving, the main field of view area of the exterior side mirrors basically does not exhibit water flow phenomena, so it will not affect driving safety. At low speeds or when stationary, raindrops may fall and adhere to the lens, potentially affecting visibility. Xiaomi SU7 comes standard with exterior side mirror heating function. It is recommended to turn on the exterior …
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#06 Long-term

Can the electric spoiler rise and fall frequently? What should I do if it freezes in winter?

Xiaomi SU7's electric spoiler, if two manual operations are less than 10 seconds apart, and after continuous operation 15 times, will enter anti-play protection mode. At this time, spoiler closing will be restricted, and it will exit anti-play protection mode after waiting 150s. In addition, Xiaomi SU7's electric spoiler is equipped with an ice-breaking function. When the ambient temperature is detected to be below 0 degrees, if the spoiler stalls during normal opening, the ice-breaking function…
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#07 Long-term

What services does official after-sales provide if I encounter unexpected situations like tire punctures/blowouts on the road?

For tire puncture/blowout situations, Xiaomi has two services that can cover user needs: First, in cities covered by mobile services, users can book mobile door-to-door service through the online service center (exclusive service group/400 hotline) to complete tire repair/replacement for the vehicle. The service fees for tire repair and replacement need to be borne by the user, but users who have purchased the official Enjoy Service Package and insurance products can enjoy free door-to-door tire…
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#08 Long-term

This is my first time driving a car with a front trunk. Is there anything I need to pay attention to?

The front trunk is isolated from the interior space, so the smell of stored items will not leak into the cabin, and you can safely store takeout, fishing gear, etc. You can conveniently open the front trunk via voice using the in-car Xiao Ai Tongxue. When closing the Xiaomi SU7 front trunk lid, it is recommended to slowly lower the front trunk lid until the latch touches the lock body, then place your hands or one hand in front of the Xiaomi LOGO, which is the very front end of the front trunk l…
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#09 Long-term

Is there a weight limit for the hidden storage compartment at the bottom of the rear trunk?

To ensure reasonable load-bearing capacity and driving experience, it is recommended that Xiaomi SU7 and Xiaomi SU7 Pro users load no more than 15kg of items in the hidden storage compartment at the bottom of the rear trunk. As for Xiaomi SU7 Max, which is a four-wheel-drive model, the rear trunk storage load-bearing capacity is somewhat different, so it is recommended to load no more than 10kg of items in this storage compartment.
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#10 Long-term

Some users reported that the network built into the infotainment system disconnected after three days. Is any advance operation required?

According to relevant regulations of the Ministry of Industry and Information Technology, IoV SIM cards must undergo real-name authentication. If authentication is not completed within 3 days after pickup, the infotainment system will automatically disconnect from the network. It is recommended that everyone open the Xiaomi Auto APP before pickup, click "Vehicle Use Services" - "IoV Card Real-Name Processing" to complete real-name registration, in order to have a better vehicle use experience. I…
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#11 Long-term

Xiaomi SU7 Max's top speed is up to 265 km/h. How can I limit the speed?

The Xiaomi SU7 allows you to set the "Maximum Speed Limit" in the "Safety & Services" interface of the infotainment system while the vehicle is in P (Park) gear. The adjustable range for the maximum speed is 80-160 km/h. Additionally, when the vehicle is switched to "Novice" driving mode, the maximum speed will be limited to 140 km/h. We are also considering adding a mandatory prompt during the initial setup process asking users to confirm whether to enable the 'maximum speed limit'. If you have…
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#12 Long-term

When multiple people share a Xiaomi SU7, how can the owner authorize others to use it? Can each account have custom settings?

Just like other products in the Xiaomi ecosystem, your Xiaomi Account serves as your "ID card" on the Xiaomi SU7. By logging into your Xiaomi Account, you can save personalized settings in the car and use various features of the "Human x Car x Home Ecosystem" in conjunction with Xiaomi phones and Mi Home ecosystem products. We also provide sharing permissions. The owner can grant vehicle usage rights to up to 7 users via the Xiaomi Auto App (Vehicle - Keys & Security - Key Sharing). Once authori…
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