Xiaomi EV Q&A
← All episodes

Episode 198

2025-11-24

7 Q&As in their original order.

#01 Expired

I heard that the "Ultra Owner Care Gift" was recently launched. What specific benefits does it include?

To thank all Xiaomi SU7 Ultra owners for their support, we have carefully prepared "Five Exclusive Premium Benefits," which include: In-car network upgraded from 15GB per month to "Worry-Free Unlimited": Delivered users: Takes effect automatically and can be enjoyed until the end of the vehicle's warranty period; Undelivered users: Those who lock their orders before December 31, 2025, can enjoy it after final delivery, until the end of the vehicle's warranty period. Xiaomi EV "Worry-Free Service…
Read full answer →
#03 ! Time-sensitive

I have already purchased the "In-Vehicle Network Service Package" or "Worry-Free Service Package" out of my own pocket. Does this conflict with the benefits in this care gift?

Please rest assured. For Xiaomi SU7 Ultra users who have purchased but whose "In-Vehicle Network Service Package" has not yet taken effect, we will automatically refund these orders. For Xiaomi SU7 Ultra users who have purchased "In-Vehicle Network Service Packages" or "Worry-Free Service Packages" that have already taken effect or expired, we will refund points to the Xiaomi account used for purchasing the service within 15 working days after this benefit takes effect: 31-day "In-Vehicle Networ…
Read full answer →
#04 ! Time-sensitive

How long is the validity period of the "In-Vehicle Network Worry-Free Enjoyment" benefit? What happens after it expires?

This benefit takes effect from the date of this activity announcement and continues until the end of your vehicle's comprehensive warranty period (based on the years specified in your "User Manual" — Warranty and Maintenance — Quality Guarantee Service section, with no mileage limit; this does not include any extension of the comprehensive warranty period provided by Xiaomi Auto Extended Warranty services). This benefit follows the vehicle. After the comprehensive warranty period ends, this bene…
Read full answer →
#05 ! Time-sensitive

What specific in-vehicle network functions can the "In-Vehicle Network Worry-Free Enjoyment" benefit be used for?

The "In-Vehicle Network Worry-Free Enjoyment" ensures that when there is no third-party network connection available, you can enjoy in-vehicle network connection services through the mobile cellular network of the in-vehicle SIM card. This includes enabling a Wi-Fi hotspot for other devices to use the network, downloading and accessing third-party applications (such as playing online music, videos, and KTV songs, or gaming), and remotely viewing video feeds via Sentry Mode.
Read full answer →
#06 ! Time-sensitive

What is the "Assisted Driving Protection Service"? Can you provide more details?

The "Assisted Driving Protection Service" protects your vehicle against accidental incidents during the use of driving assistance and parking assistance functions. If an accident occurs, Xiaomi Auto will provide maintenance or coverage benefits beyond standard auto insurance payouts according to the service agreement. "Accidental incident during the use of driving assistance and parking assistance functions" refers to situations where traffic police determine the vehicle is at fault, and their d…
Read full answer →
#07 ! Time-sensitive

Which assisted driving functions are applicable under the "Assisted Driving Protection Service"?

The Xiaomi assisted driving functions currently applicable under the "Assisted Driving Protection Service" include: Driving scenario functions: Adaptive Cruise Control (ACC), Lane Centering Control (LCC), Lane Change Assist (ALC), Navigate on Autopilot (NOA), and End-to-End Assisted Driving (HAD); Parking scenario functions: Automated Valet Parking (AVP), Automated Parking Assist (APA), and Remote Parking Assist (RPA). For more details regarding the "Assisted Driving Protection Service," please …
Read full answer →