Xiaomi EV Q&A
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! Time-sensitive Episode 198 · Question 3

I have already purchased the "In-Vehicle Network Service Package" or "Worry-Free Service Package" out of my own pocket. Does this conflict with the benefits in this care gift?

Official answer

Please rest assured. For Xiaomi SU7 Ultra users who have purchased but whose "In-Vehicle Network Service Package" has not yet taken effect, we will automatically refund these orders. For Xiaomi SU7 Ultra users who have purchased "In-Vehicle Network Service Packages" or "Worry-Free Service Packages" that have already taken effect or expired, we will refund points to the Xiaomi account used for purchasing the service within 15 working days after this benefit takes effect:

31-day "In-Vehicle Network Service Package": Refunded at 200 points per package × number of packages purchased;

365-day "In-Vehicle Network Service Package" or "Worry-Free Service Package": Refunded at 2000 points per package × number of packages purchased.

After the refund or point return, the "In-Vehicle Network Upgrade" benefit of the active or inactive "In-Vehicle Network Service Package" and "Worry-Free Service Package" will become invalid and be covered by the new "Ultra Owner Care Gift" benefit.

Additionally, if you choose to purchase a "Worry-Free Service Package" while enjoying the "Ultra Owner Care Gift" benefits, we will refund 2000 points to the Xiaomi account used for purchasing the service once the "Worry-Free Service Package" has been active for more than 7 days. Meanwhile, to avoid duplicate purchases of in-vehicle network benefits, the "In-Vehicle Network Service Package" will become available for purchase starting from one month before the end of the vehicle's comprehensive warranty period.

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