Xiaomi EV Q&A
← All episodes

Episode 37

2024-05-04

5 Q&As in their original order.

#01 ! Time-sensitive

Can the final payment be made in installments or multiple transactions?

Certainly. We support paying the final payment or down payment in multiple installments. Customers can complete multiple payments for the final balance online or offline according to their actual cash flow distribution. Specifically, there are three modes: (1) Individual customers can make multiple online payments. The payment entry is in the Xiaomi Auto APP, supporting payment methods such as Xiaomi Pay, Alipay, and UnionPay QuickPass. It also supports obtaining the receiving account informatio…
Read full answer →
#04 Long-term

At what level of battery capacity degradation can I get a free replacement?

When the power battery capacity degrades beyond the limits shown in the table below (see the relevant section of the User Manual regarding the Three Guarantees Certificate), you can get a free replacement at a Xiaomi Auto Service Center. Battery Type Period (whichever comes first) Capacity Degradation Limit Lithium Iron Phosphate Battery Ternary Lithium Battery 2 years or 50,000 km (Three Guarantees Validity Period) 15% 5 years or 100,000 km (Whole Vehicle Warranty Period) 25% 8 years or 160,000…
Read full answer →
#05 ! Time-sensitive

If I am not available at the time of delivery, can a family member or friend pick up the car on my behalf?

Yes, it is possible to have someone else pick up the vehicle. Before delivery, the Delivery Consultant will confirm with the buyer in the delivery group chat who will pick up the car and make the payment. If another person is picking up the car, the Delivery Consultant will send a "Vehicle Pickup and Payment Confirmation Letter" in the group chat. The buyer needs to download, print, check the required items (vehicle pickup, payment by proxy), and sign both copies. On the day of pickup, in additi…
Read full answer →