The deposit is refunded instantly if cancelled before locking the order; the deposit is non-refundable after locking.

! Time-sensitive Episode 7 · Question 3 2024-04-04

How do I process a refund, and what is the timeline?

Reading note

Published on 2024-04-04. This answer concerns time-sensitive China-market information such as pricing, benefits, production or delivery. Verify current details with Xiaomi.

Official answer

If you cancel the deposit before locking the order, it is refunded instantly. The deposit cannot be refunded after the order is locked.

Supplementary note

Additional context for the official answer

Key Milestone for Deposit Refund

Important note

Deposit refunds are determined by the 'order locking' status. Requests before locking are refunded instantly to the original payment method. Once locked, configurations enter production preparation, and the deposit becomes non-refundable. Please carefully confirm vehicle configuration and order details before payment.

AI-assisted, for reference only

Ordering & Benefits All Q&As in Episode 7

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