Xiaomi EV Q&A
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! Time-sensitive Episode 261 · Question 3

I am planning a self-driving trip during the summer vacation. What services are included in Xiaomi EV's "Summer Care Service"?

Official answer

Yes, the "Xiaomi EV Summer Care Service" has officially launched. The event runs from July 11 to October 10, covering the entire regions of 10 provinces: Sichuan, Guizhou, Yunnan, Tibet, Qinghai, Shaanxi, Gansu, Xinjiang, Ningxia, and Inner Mongolia. Whether for long-distance self-driving trips or dealing with extreme summer weather, it provides comprehensive travel protection for everyone.

We have prepared four exclusive services, all of which are completely free:

  • First, before departure, you can visit a service center in the event area to enjoy a free 10-item special vehicle inspection, including lights, chassis, and tires, as well as free windshield washer fluid refills, to proactively eliminate safety hazards for long-distance travel;
  • Second, each vehicle can receive a free "Travel Emergency Kit," containing first-aid supplies for external injuries and travel replenishment items to handle unexpected situations on the road;
  • Third, if your vehicle breaks down or is involved in an accident for any reason during the trip, rendering it unable to drive normally, you can enjoy 24-hour free roadside assistance with no limit on the number of times or mileage;
  • Fourth, if the vehicle needs to be towed for repairs, we also provide travel continuation protection, arranging a free vehicle to transport you and your accompanying friends and family (limited to 5 people per time) to the nearest town, making it convenient for you to continue your itinerary.
  • At the same time, summer is also a season prone to extreme weather such as typhoons and rainstorms. For this, we have also provided special protection for extreme weather:

  • If the vehicle is damaged or trapped due to disaster weather, we also provide 24-hour free roadside assistance;
  • If the vehicle encounters prolonged wading, you can go to a local service center for a free special wading inspection;
  • Vehicles damaged by disaster weather can also enjoy a free return-home delivery service after repairs are completed.
  • This summer, Xiaomi EV will escort everyone's travel journey. We also wish all car owners a smooth trip and a pleasant journey.

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