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Vehicle type definition of the N90 Max Exploration Edition and usage differences such as registration and annual inspection.
After a blowout, the vehicle automatically warns others, alerts the driver, and creates an after-sales work order to provide maintenance services.
Xiaomi EV's Summer Care Service provides free vehicle inspections, emergency kits, roadside assistance, and special protection for extreme weather.
The YU7 air springs come with a 5-year or 100,000 km warranty. The closed dual-chamber air springs have undergone extensive durability validation and offer high reliability.
The entire YU7 series enjoys a 5-year/100,000 km vehicle warranty and an 8-year/160,000 km warranty for the battery, motor, and electronic control systems, along with battery degradation limit standards.
The removal of configurations for the new-generation SU7 will not affect the supply of after-sales maintenance spare parts for vehicles with locked orders or those already delivered.
Xiaomi EV provides May Day travel care services, including free roadside assistance, ride-hailing vouchers, out-of-town vehicle delivery, and reimbursement for accommodation and transportation.
The closed dual-chamber air spring system of the new-generation SU7 comes with a 5-year/100,000 km warranty. The technology is mature and reliable, so there is no need to worry about stability.
The magnetic plush toy may have messy fur due to deformation from compression during logistics, which can be reshaped by pinching its face and combing its fur.
The discontinuation of the first-generation SU7 does not affect subsequent maintenance and repair. Xiaomi EV has reserved sufficient parts and provides at least 10 years of spare parts guarantee.
Stores remain open during the Spring Festival to offer car viewing and test drives, while service centers operate normally providing maintenance and 24/7 online services.
The delisting of YU7 configurations does not affect the supply of spare parts for after-sales maintenance of delivered and ordered vehicles.
Minor transport damage to a new car does not affect the vehicle's warranty or benefits.
In-stock vehicles include brand-new in-stock cars, official display cars, and quasi-new cars, all passing strict quality inspections and enjoying complete original factory warranty and after-sales service.
During the National Day holiday, 24-hour free roadside assistance and out-of-town vehicle delivery services are provided, along with autumn vehicle care services.
After a flat tire, you can call the hotline for free roadside assistance. While waiting, set up warnings and evacuate to a safe area.
The autumn care service includes 10 safety and health checks, as well as seat and windshield cleaning and free car washing.
For delivered vehicles and those with selected configurations already ordered, the supply of spare parts for after-sales maintenance of discontinued configurations will not be affected.
The closed dual-chamber air spring system enjoys a 5-year/100,000 km warranty, has high reliability, and there is no need to worry about repair costs.
The Xiaomi Auto extended warranty service is an extension of the original factory whole-vehicle warranty, extendable up to 8 years or 160,000 kilometers.
The uniform extended warranty price is a limited-time preferential policy for its first launch; after the event ends, standard prices will resume.
Some SU7 front bumpers may deform after exposure to sunlight due to installation gap issues; the official service offers free repair.
It is not recommended to use automatic car washes to avoid damaging carbon fiber components and paint; professional car washes are suggested.
Official installation of an electric front trunk lid is not currently available. Vehicle parts modified or added by the owner are not covered by the warranty.
The SU7 Ultra carbon fiber kit undergoes strict aging tests and is covered by a 5-year or 100,000-kilometer vehicle warranty.
SU7 Ultra users can apply for up to 7 days of free courtesy cars per year when visiting the store for maintenance; if no availability, points can be exchanged instead.
The SU7 Ultra offers a 5-year/100,000 km whole vehicle warranty and an 8-year/160,000 km key components warranty, along with several services.
Repair quality and parts quality are not guaranteed at non-authorized shops; it is recommended to choose official service centers for post-accident repairs.
The mobile service vehicle provides 7*24-hour door-to-door maintenance services, supporting simple repairs, rescue operations, tire patching, etc., with tire patching costing 180 RMB per visit.
The service network will continue to expand, with service stores expected to reach 119 by the end of the year, covering 71 cities.
If the battery is depleted, you can contact official emergency rescue to assist in towing the vehicle to a nearby charging station for recharging.
The battery and motor have protection strategies. Frequent acceleration and deceleration generally cause no damage, and the components are covered by official warranty.
The factory-installed coilover dampers and standard air springs of the SU7 Ultra do not require separate maintenance and are covered by the vehicle warranty.
Direct-operated and authorized service centers have identical training, repair capabilities, and quality management standards, and neither affects subsequent warranty coverage.
Frequently using DC fast charging will not damage the battery; the recommended daily charge usage range is 20%-80%.
A lost key card can be replaced at any official authorized service center, with a suggested retail price of 118 RMB.
Parts and accessories modified or added by the owner are not covered by warranty. Any damage to original vehicle components caused by such modifications is also not covered.
Direct-operated and authorized service centers have identical repair levels and standards, and vehicles serviced at either location continue to enjoy official warranty coverage normally.
The Worry-Free Service Package cannot be refunded after 7 days. After selling the car, the benefits are inherited by the next owner.
The free pick-up and delivery service included in the Worry-Free Service Package is limited to the same city where the official service center is located, with no distance limit.
By the end of 2024, the service network will cover more than 80 cities. You can query it on the Xiaomi Auto official website.
You can initiate an owner account change application via the 400 customer service hotline and follow the instructions to provide materials for review.
Vehicle transfer does not affect warranty rights or limited-time gifted intelligent driving benefits; these benefits follow the vehicle, not the person.
A free replacement is available when the power battery capacity degrades beyond the limits specified for the corresponding time period and mileage.
You can check vehicle usage instructions via the official WeChat and Weibo accounts, the official website, the Xiaomi Auto APP, the in-vehicle user manual, or Xiao Ai.
Repairs or maintenance at unauthorized channels may void the warranty for faults or damages caused by substandard parts or workmanship.
Official charging pile relocation services are available; specific fee standards can be found in the after-sales service policy.
You can query information via the APP electronic manual, the vehicle user manual, the maintenance information entry on the official website, or by asking Xiao Ai.
Third-party modified parts are not covered by the official warranty. Vehicle damage caused by modifications exceeds the scope of warranty coverage.
Emergency rescue is available 24/7 for quality issues within the warranty period. Users who purchase official service packages and insurance can enjoy accident-related road rescue services.
The tire warranty period is 12 months or 20,000 kilometers, whichever comes first, and applies to quality issues caused by design, manufacturing, or material defects.
Direct transfer of the owner account is not currently supported. Starting in early May, you can apply for changes via the 400 hotline and other channels.
After-sales service centers are expanding in batches, with coverage expected in approximately 80 cities across China by the end of 2024.
Modified structures and parts are not covered by the official warranty, and damage caused by modifications is also excluded from warranty coverage.
Unauthorized modification and upgrade of the head unit hardware is not feasible, as it poses safety and quality risks and will result in the loss of corresponding warranty coverage.
For tire punctures/blowouts, you can book mobile door-to-door tire repair/replacement or road rescue. Specific service packages and insurance users can enjoy free services.
The designed lifespan of the Xiaomi SU7 battery is 15 years or 300,000 kilometers.
The air spring adjustment range is -20mm to +30mm, with a warranty of 5 years or 100,000 km, consistent with the whole vehicle.
Display car seat deformation is due to prolonged compression of genuine leather, which recovers after resting; "patina" refers to dirt that can be cleaned. Seats are covered by the whole-vehicle warranty.
After-sales spare parts prices are consistent nationwide and can be queried through in-store materials, the after-sales system, or the Xiaomi Auto APP.
There are currently no additional warranty policies. Longer-term warranty service products are under research and development.
Maintenance requests can be initiated through various online channels, and the system will assign or you can directly visit any official service center.
The Enjoyment Service Package will open for ordering in the APP Mall in June, offering various service benefits.
After purchase, you can enjoy warranty, free roadside assistance, and dedicated service manager benefits.
It is strongly recommended to perform maintenance and repairs at official authorized service centers to ensure quality and avoid affecting warranty rights.
Emergency rescue is provided 7*24 hours during the warranty period for quality issues; accident rescue is available when purchasing service packages and insurance.
Mobile door-to-door service is provided supporting basic maintenance and simple repairs, initially covering 29 cities.
Vehicle warranty is not limited to the first owner; it follows the vehicle, not the person.
The air springs and suspension system enjoy a 60-month or 100,000-kilometer vehicle warranty.
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