Recently, online reports have shown stains and damage on test drive vehicle seats. What is going on?
Official answer
Under the current unexpectedly large peak in test drive customer traffic, many stores receive nearly 10,000 visits per day. We cannot confirm whether hard objects scratched the seat leather or improper handling caused surface damage during such high-intensity, high-frequency test rides. On the other hand, the number of passengers and intensity per test drive vehicle far exceed normal usage scenarios. We will further improve our store service capabilities and enhance the cleaning and preparation guarantees for test drive vehicles.
More importantly, the Xiaomi SU7 seats are covered under the whole-vehicle warranty (for specific warranty content, please refer to the Quality Guarantee Service section of the User Manual). Please rest assured.