Xiaomi EV Q&A
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Long-term Episode 27 · Question 6

When sending the car for maintenance or repair, how can I protect my privacy?

Official answer

We isolate user privacy data based on accounts. When handing over the vehicle to after-sales personnel, logging out of the account ensures the security of data under that account; when users remotely unlock the door for maintenance personnel, the vehicle infotainment system enters anonymous mode, protecting privacy data under your account;

Two card keys are included with the purchase of the vehicle. Users can choose one card key that is not bound to an account. When lending the car, sending it for maintenance, repair, or washing, and service personnel use the unbound card key to enter the vehicle, the infotainment system enters anonymous mode, protecting privacy data under your account;

In addition, we will soon launch an automatic isolation feature for after-sales service privacy data. When the vehicle is handed over to after-sales personnel or pickup personnel, it will automatically enter valet mode to protect your privacy.

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