Xiaomi EV Q&A
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Long-term Episode 55 · Question 2

The undercarriage scraped against the ground while exiting the garage. The vehicle shows no abnormalities. What should I pay attention to?

Official answer

If the vehicle's undercarriage is scraped or bottoms out, even if the vehicle currently shows no abnormalities, we recommend that users pull over safely for a visual inspection and leave records of the accident scene and damaged undercarriage photos. At the same time, the owner should promptly report the insurance accident to avoid triggering clauses where the insurance company may refuse to cover repair costs due to late reporting or lack of accident scene information, which could result in out-of-pocket repair expenses.

After this, you should visit the nearest Xiaomi Auto service center as soon as possible to conduct a safety inspection of the vehicle's undercarriage and battery. If the vehicle has severe damage, please arrange repairs promptly to prevent risks from escalating; if there is no damage and it does not affect vehicle use or safe driving, you can contact the insurance company to cancel the previous accident report.

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