If the vehicle needs to go to a store for repair/maintenance, what should I pay attention to? Are there differences between direct-operated stores and authorized stores? Is there a difference in repair standards?
If you have any vehicle usage issues, you can consult/diagnose whether the vehicle needs to be handled at a store via the online service center (exclusive service group in the APP or by calling 4001826888), obtain road rescue services, and book in-store services. The service center will receive the vehicle maintenance task upon arrival, contact the owner/user in advance to confirm the arrival time, and reserve maintenance technicians and prepare parts.
Both direct-operated and authorized service centers undergo the same official after-sales service training, possess the same maintenance service capabilities, and execute the same quality management standards. After vehicle maintenance at either a direct-operated or authorized service center, you can continue to enjoy subsequent warranty services according to the official warranty policy. In 2024, Xiaomi Auto service centers will gradually cover over 80 cities and 135 stores, providing more assurance for users' vehicle usage and travel.