I locked my order and purchased a car in 2024, and bought the Xiaomi Auto Worry-Free Service Package at delivery. After it expired, I renewed it for another year. Why does my free unlimited data benefit show only 2 years/24 months? Was the first-year traffic benefit gifted with my 2024 car purchase deducted?

Question

The first-year traffic benefit was not deducted. After system updates, the cumulative benefit validity period will be extended, and current usage is unaffected.

Accepted Answer

Please rest assured that the benefits will not be deducted. We will quickly develop and update the system settings based on the situation of users who locked orders in 2024. Once completed, you will see the extension of the validity period for all accumulated benefits in the Benefits Center of the Xiaomi Auto APP. Before the completion of the Benefits Center system development and update, your use of free unlimited in-car network services will not be affected in any way.
If you still wish to cancel the unused portion of the Worry-Free Service Package, you can call the 400 customer service hotline to handle it. We fully understand your choice, and we sincerely apologize for the trouble and confusion caused to you.

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