To protect user rights and provide a sufficient test drive experience, the hesitation period for deposits before April 30 has been extended to 7 days.

✕ Expired Episode 1 · Question 1 2024-03-29

Why is the deposit for Xiaomi SU7 refundable within 7 days?

Official answer

According to industry practice, there is generally a hesitation period for non-refundable deposits, ranging from 1 to 3 days. During this period, you can cancel the order or change the configuration. Once the configuration is confirmed and locked, the vehicle enters production.

Considering the extremely high volume of appointments for viewing and test driving the Xiaomi SU7, and further protecting user rights by allowing more time for test drives and consideration, we have extended the hesitation period to 7 days for orders placed before April 30.

Related Q&As

Then why do some users report that their deposits are non-refundable?

After paying the deposit, how can I lock the order early? How do I correctly request a refund within 7 days?

If the order has already been placed and locked, can the name on the order be changed or the benefits transferred to someone else?

If I cannot pick up the car within the delivery time shown when ordering, will there be any compensation?