Then why do some users report that their deposits are non-refundable?

Question

Deposits become non-refundable once the configuration is actively locked, with clear prompts provided in the Xiaomi EV APP purchasing process.

Accepted Answer

The deposit is refundable within 7 days. However, we also offer the option to actively lock the configuration. Once the configuration is locked, the order is finalized, and the vehicle enters the production phase. At this point, the configuration cannot be modified again, and the deposit becomes non-refundable. As of 12:00 PM on March 29, our customer service system received a total of 469 cases regarding order cancellations and configuration changes.
In the Xiaomi EV APP purchasing process, there are three explicit prompts regarding the non-refundability of active order locking, along with a direct pop-up warning when finally 'Locking Configuration'. We hope everyone understands; please choose carefully before locking the configuration.

Related Q&As

After paying the deposit, how can I lock the order early? How do I correctly request a refund within 7 days?

If the order has already been placed and locked, can the name on the order be changed or the benefits transferred to someone else?

If I cannot pick up the car within the delivery time shown when ordering, will there be any compensation?

If I purchase the Founders Edition or other versions but need to change the wheels, what should I do? How can I purchase/swap other wheel styles?