Episode 1

According to industry practice, there is generally a hesitation period for non-refundable deposits, ranging from 1 to 3 days. During this period, you can cancel the order or change the configuration. Once the configuration is confirmed and locked, the vehicle enters production. Considering the extremely high volume of appointments for viewing and test driving the Xiaomi SU7, and further protecting user rights by allowing more time for test drives and consideration, we have extended the hesitatio…

The deposit is refundable within 7 days. However, we also offer the option to actively lock the configuration. Once the configuration is locked, the order is finalized, and the vehicle enters the production phase. At this point, the configuration cannot be modified again, and the deposit becomes non-refundable. As of 12:00 PM on March 29, our customer service system received a total of 469 cases regarding order cancellations and configuration changes. In the Xiaomi EV APP purchasing process, the…

After paying the deposit, you can log into the Xiaomi EV APP, go to 'Me' - 'Orders' - 'Vehicle Orders' - 'Lock Configuration' to lock the order early. If you need a refund, you can log into the Xiaomi EV APP, go to 'Me' - 'Orders' - 'Vehicle Orders' to operate the refund. The deposit will be returned to the original payment method within 7 working days.

After the order is locked, the purchaser's name cannot be modified. Benefits follow the vehicle, not the order.

Test drive appointments are currently very popular. Currently, our stores expect to host approximately 90-120 test drive customers per store per day, and the current wait time for appointments is about 3-5 days. Thank you for your patience and support; we appreciate your understanding.

Deliveries for the Xiaomi SU7 Founder's Edition will begin as early as April 3. Deliveries for the non-Founder's Edition Xiaomi SU7 and Xiaomi SU7 Max will start at the end of April, and deliveries for the Xiaomi SU7 Pro will start at the end of May. For specific details, please refer to the estimated delivery cycle shown during configuration in the app. Confirmed orders remain extremely popular at the moment. Our factory is going all out to increase production capacity and is fully mobilizing s…

Orders for the Xiaomi SU7 placed before June 30, 2024, can enjoy a preferential financial plan with an annual fee rate as low as 2.5%, a minimum down payment of 15%, and a maximum term of 60 months.

Given the current high volume of orders, we are doing everything we can to ramp up production to meet the demand. If you are unable to pick up your car within the displayed delivery timeframe due to reasons on our end, we will formulate a corresponding policy based on the situation and announce it promptly.

For users registering their vehicles out of town, we will assist in applying for out-of-town temporary license plates when completing the pickup procedures at the delivery center, making it convenient for you to drive the car to your home location. We do not currently support door-to-door delivery services from the delivery center to out-of-town cities. We appreciate your understanding.

After the technology launch event on December 28, the feedback on our Gulf Blue, Olive Green, and Elegant Gray was overwhelmingly positive. Therefore, even though the costs for these three colors are very high, we decided to offer them to everyone for free. We hope every Xiaomi SU7 can become a beautiful sight on the streets, so we carefully crafted 9 colors, each meticulously selected from hundreds of paint samples developed during our research. Even the most popular black and white are not ord…

Thank you for your love for our ecosystem products. Orders are currently extremely popular, and we have been working overnight to ramp up factory production capacity. A new batch of products is already on the way. Please keep an eye on the Xiaomi Auto app store.

Currently, the car purchase benefits package is only available to users who place a firm order before April 30. For car purchase benefits after April 30, please refer to subsequent official announcements.

Based on the comment data from Mi Fans regarding the 20 candidate cities and combined with our store layout, we have selected the following 10 cities for supplementary construction of sales and service stores: Jinan in Shandong, Changzhou in Jiangsu, Nantong in Jiangsu, Jinhua in Zhejiang, Nanning in Guangxi, Changchun in Jilin, Guiyang in Guizhou, Zhuhai in Guangdong, Quanzhou in Fujian, and Xiantao in Hubei. Stores in these 10 cities will open successively within this year. Moving forward, we …

CarIoT devices installed around the central control screen and on the dashboard of the Xiaomi SU7 are secured with threaded mounting ports, so there is no need to worry about their firmness. Official CarIoT products have all passed long-term vehicle integration verification, including safety, environmental adaptability, robustness, NVH and sealing, and reliability and durability. This verifies both the device itself and its impact on the vehicle, providing greater peace of mind compared to exter…

The air springs are covered by a warranty of 60 months or 100,000 kilometers. We provide users with a vehicle warranty of 60 months or 100,000 kilometers of driving distance (whichever comes first) (excluding easily worn parts), which covers the suspension system that everyone is concerned about, including springs (coil springs, torsion bar springs, leaf springs, air springs, hydraulic springs, etc.), control arms, and connecting rods. Detailed warranty policies can be found on the relevant page…

One of the most critical product goals for the Xiaomi SU7 has always been "long range." The entire vehicle features low-power optimization designs, delivering outstanding actual energy consumption performance. The Standard version achieves a minimum CLTC energy consumption of 12.3kWh/100km, while the Xiaomi SU7 Max achieves a minimum CLTC energy consumption of 13.6kWh/100km. Media recently verified our actual range capabilities: In sustained high-speed scenarios, the Xiaomi SU7 Max with an 810km…