You can operate early locking or refunds on the Xiaomi EV APP order page; refunds will be returned to the original payment method within 7 working days.

! Time-sensitive Episode 1 · Question 3 2024-03-29

After paying the deposit, how can I lock the order early? How do I correctly request a refund within 7 days?

Reading note

Published on 2024-03-29. This answer concerns time-sensitive China-market information such as pricing, benefits, production or delivery. Verify current details with Xiaomi.

Official answer

After paying the deposit, you can log into the Xiaomi EV APP, go to 'Me' - 'Orders' - 'Vehicle Orders' - 'Lock Configuration' to lock the order early. If you need a refund, you can log into the Xiaomi EV APP, go to 'Me' - 'Orders' - 'Vehicle Orders' to operate the refund. The deposit will be returned to the original payment method within 7 working days.

Supplementary note

Additional context for the official answer

Refund Timeline Note

Important note

Deposits are refunded to the original payment method. Actual arrival time may vary depending on bank processing. Once 'Lock Configuration' is confirmed, the order cannot be canceled and the deposit is non-refundable.

AI-assisted, for reference only

Ordering & Benefits All Q&As in Episode 1

PreviousThen why do some users report that their deposits are non-refundable? NextIf the order has already been placed and locked, can the name on the order be changed or the benefits transferred to someone else?

Related Q&As

! Time-sensitive Episode 1 2024-03-29

Then why do some users report that their deposits are non-refundable?

Deposits become non-refundable once the configuration is actively locked, with clear prompts provided in the Xiaomi EV APP purchasing process.

Ordering & Benefits

! Time-sensitive Episode 1 2024-03-29

If the order has already been placed and locked, can the name on the order be changed or the benefits transferred to someone else?

The purchaser's name cannot be modified after locking; benefits follow the vehicle, not the order.

Ordering & Benefits

! Time-sensitive Episode 1 2024-03-29

If I cannot pick up the car within the delivery time shown when ordering, will there be any compensation?

If the car is not delivered within the displayed timeframe due to official reasons, a corresponding compensation policy will be formulated based on the situation and announced.

Delivery & ProductionOrdering & Benefits

! Time-sensitive Episode 2 2024-03-30

If I purchase the Founders Edition or other versions but need to change the wheels, what should I do? How can I purchase/swap other wheel styles?

Wheel configurations can be changed before order locking; they cannot be changed after locking. For post-purchase changes, consult an official authorized service center.

Ordering & BenefitsEcosystem & Accessories SU7