Episode 4

No. The initial batch of Founder's Edition vehicles delivered to customers are brand-new cars produced around the time of the March 28 product launch. Please rest assured. You likely saw aerial shots of our factory taken by satellites and media between early and mid-March. The early-produced vehicles appearing in those images were used for our large-scale road tests, as well as for showroom display and test drive purposes at stores.

At the time of launch, we provided nationwide estimated delivery times. Once an order's configuration is locked, the system matches the lock time sequence with the production plan to generate the estimated delivery time for each order (referring to the interval from when the user locks the configuration until the vehicle arrives at the store). To help users understand and arrange pickup matters in advance, we update this result in the order details page of the user's APP. Starting from 19:00 on …

When your Xiaomi Auto delivery colleague contacts you for the first time, you can proactively inform them of the delivery address, and we will do our best to accommodate.

Currently, our sales team can support scheduled in-store test drives, and door-to-door test drives are in the planning stage. This is mainly because current orders and test drive demands far exceed expectations. Based on limited test drive vehicles and personnel resources, to ensure the overall efficiency and timeliness of user services, door-to-door test drives have not been opened yet. We hope for your understanding. We expect to gradually open the door-to-door test drive service after all sto…

Because in-store test drive demand far exceeds estimates, each user's current test drive experience time is limited to 15 minutes, which is quite tight. Therefore, the intelligent driving segment has not been arranged in the standard experience process yet. We appreciate your understanding. If you are particularly interested in intelligent driving, you can make an appointment with the store staff in advance to state your needs. All intelligent driving features installed on the vehicle upon deliv…

Currently, there are no 50-50 or zero-down-payment product policies. However, we offer the most mainstream equal installment repayment products in the market: starting with a 15% down payment, up to 60 installments. Additionally, ordering now enjoys a limited-time annual fee rate discount of 2.5%. Taking the Xiaomi SU7 Standard Edition as an example, the minimum down payment is only 32,400 RMB, with monthly payments under 3,500 RMB. Xiaomi Auto Financial Services will always pay attention to use…

If you selected installments when placing and locking your order but wish to change to full payment, you can proactively inform the delivery colleague when they first contact you.

You can use points to deduct part of the payable amount when purchasing goods in the "Mall" section of the Xiaomi Auto APP. The scope of applicable products is subject to what is shown in the system. The point deduction ratio is 10:1 (i.e., 10 points can deduct 1 RMB). If the remaining amount after using points to deduct your order value is less than 0.1 RMB, that portion below 0.1 RMB does not support point deduction. Points can only be used by the user who obtained them (with the Xiaomi accoun…

The smart car refrigerator valued at 2,000 RMB is gifted for paying the large deposit before April 30. However, it cannot be replaced with a standard storage box. Our smart car refrigerator supports remote control and voice control. It has a 4.6L capacity, capable of holding six standard cans of cola, and is equipped with a roll cage. It offers both cooling and heating functions, allowing you to chill beverages, keep fruits fresh, or warm drinks. Of course, it can also be turned off to serve as …

For third-party public charging piles, the Xiaomi SU7 has cumulatively tested over 2,000 different models from 148 brands, totaling 18,900 units. It has also undergone testing and verification jointly with three third-party institutions, achieving a charging compatibility rate of over 99%, which is the highest in the industry among publicly available information. Other brands' home charging piles based on national standards can also achieve charging; please consult the original manufacturer for …

Yes, there is a difference. You can understand the "Mi Home APP" on your mobile phone as a "full-featured control hub," meaning all smart devices bound to your account can be controlled through the Mi Home APP. The vehicle-side Mi Home serves as a "non-full-featured control hub." To provide a simpler and clearer user experience, we have specifically selected and supported common smart devices with clear remote control scenarios in the car. For example, home lights, curtains, air conditioners, ca…

The Xiaomi SU7 series can use the "In-Vehicle Network Service Package" for free for one year from the date of delivery, and this benefit is tied to the vehicle. After the benefit period expires, owners can purchase the "In-Vehicle Network Service Package" via the Xiaomi EV application. The pricing for the "In-Vehicle Network Service Package" is 19.9 RMB/month or 199 RMB/year. The Xiaomi SU7 series comes with vehicle-to-network connection services upon delivery. Without third-party network connec…

The Xiaomi SU7 tailgate supports electric opening/closing across all trims and includes an anti-pinch function. During the closing process, if the power tailgate encounters an obstacle, it will reverse open to avoid injuring users or damaging the vehicle. To ensure the tailgate closes safely, there is an electric suction process at the moment just before the tailgate closes. At this stage, the tailgate is about to enter the locked state and cannot reverse open. This is a common industry practice…

The main factor affecting range is tire rolling resistance. Generally, the rolling resistance of performance tires is greater than that of comfort tires or low rolling resistance tires. Tires with lower rolling resistance reduce the vehicle's driving resistance, leading to lower energy consumption and longer range, though they may slightly sacrifice acceleration and braking performance. Conversely, tires with higher rolling resistance offer better acceleration and braking performance. Taking the…