Xiaomi EV Q&A
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✓ Long-term Episode 5 · Question 5

What after-sales benefits can I enjoy after purchasing the vehicle?

Official answer

Firstly, Xiaomi EV users can enjoy warranty rights for the entire vehicle and key components. These warranty rights "follow the vehicle, not the person" and are not affected by vehicle transactions. Detailed warranty rights can be queried on the Xiaomi EV official website.

Additionally, in case the vehicle cannot drive normally due to quality issues, we will provide free roadside assistance rights to users.

At the same time, we provide users with 7*24-hour exclusive service manager/expert group services, online remote technical diagnosis, mobile on-site service, and one-stop maintenance service rights. Some service rights need to be obtained by purchasing official vehicle usage service packages and official insurance products. For detailed information, please query the Xiaomi EV official website or call the Xiaomi EV hotline 400-182-6888.

More service rights and experiences will be developed and launched successively based on the feedback and needs of Xiaomi EV users.

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