Xiaomi EV Q&A
中文
Back
! Time-sensitive Episode 101 · Question 4

What is the 'Xiaomi Auto Mobile Service Vehicle'? What is its purpose?

Official answer

"Xiaomi Auto Mobile Service" is a convenient 7*24-hour door-to-door maintenance service provided by Xiaomi Auto for users. It offers simple vehicle repair services, such as replacing wear-and-tear parts, replacing door handles/interior trim pieces, as well as simple rescue services, emergency jump-starts, troubleshooting system software faults, and tire patching/replacement services.

The cost for the mobile service vehicle to come to your location for tire patching is 180 RMB per visit. If you purchase the Xiaomi Auto Worry-Free Service Package, you can enjoy free door-to-door tire patching services with unlimited visits during the contract period. Other repair service charges remain consistent with those at official service centers.

Image related to this answer 1Image related to this answer 2

Continue reading

Related Q&As

✓ Long-term Episode 102 2024-11-25

In the event of an accident, what impact will there be if I go to a non-Xiaomi authorized repair shop?

Repair quality and parts quality are not guaranteed at non-authorized shops; it is recommended to choose official service centers for post-accident repairs.

Maintenance & RepairWarranty & Service
✓ Long-term Episode 85 2024-11-08

Will the maintenance cost for the coilover dampers of the Xiaomi SU7 Ultra be very high later on?

The factory-installed coilover dampers and standard air springs of the SU7 Ultra do not require separate maintenance and are covered by the vehicle warranty.

Maintenance & RepairPowertrain & ChassisWarranty & Service SU7 Ultra
✓ Long-term Episode 85 2024-11-08

If there is no official Xiaomi after-sales service center nearby, is there a difference in service and repair quality between authorized stores?

Direct-operated and authorized service centers have identical training, repair capabilities, and quality management standards, and neither affects subsequent warranty coverage.

Warranty & ServiceMaintenance & Repair
✓ Long-term Episode 117 2025-03-06

I just picked up my Xiaomi SU7 Ultra and accidentally got a scratch. I heard the official service provides a free courtesy car?

SU7 Ultra users can apply for up to 7 days of free courtesy cars per year when visiting the store for maintenance; if no availability, points can be exchanged instead.

Warranty & ServiceMaintenance & Repair SU7 Ultra
Expanded image